Closed
Bug 1077292
Opened 11 years ago
Closed 10 years ago
[MTBF][B2G] Phone shutdown due to high power consumption and chopped charging.
Categories
(Firefox OS Graveyard :: Stability, defect)
Tracking
(blocking-b2g:-, tracking-b2g:+, b2g-v2.1 affected, b2g-v2.2 affected)
RESOLVED
WORKSFORME
People
(Reporter: wachen, Unassigned)
References
Details
(Whiteboard: [mtbf])
Attachments
(4 files)
In recent v2.1 or v2.0 with 180 base build or 123 base build, we found that it could shutdown itself after few hours or mtbf. Also, if you put the phone with power cable connected on the table, it might shut down after a day or two.
Reporter | ||
Updated•11 years ago
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Reporter | ||
Comment 1•11 years ago
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I didn't get any result from 5 phones set up to just lay on the desktop.
I will do a mtbf run with adb logcat on continuously
Reporter | ||
Comment 2•11 years ago
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I was able to reproduce the issue with logcat before its shutdown.
Here are the last few lines, and I will attach truncated log later.
D/skia (17368): START /proc/cpuinfo:
D/skia (17368): Processor : ARMv7 Processor rev 3 (v7l)
D/skia (17368): processor : 0
D/skia (17368): BogoMIPS : 38.40
D/skia (17368):
D/skia (17368): processor : 1
D/skia (17368): BogoMIPS : 38.40
D/skia (17368):
D/skia (17368): Features : swp half thumb fastmult vfp edsp neon vfpv3 tls vfpv4 idiva idivt
D/skia (17368): CPU implementer : 0x41
D/skia (17368): CPU architecture: 7
D/skia (17368): CPU variant : 0x0
D/skia (17368): CPU part : 0xc07
D/skia (17368): CPU revision : 3
D/skia (17368):
D/skia (17368): Hardware : Qualcomm MSM8210
D/skia (17368): Revision : 0000
D/skia (17368): Serial : 0000000000000000
D/skia (17368):
D/skia (17368): END /proc/cpuinfo
D/skia (17368): Device supports ARM NEON instructions!
D/QSEECOMAPI: (17650): QSEECom_get_handle sb_length = 0x2000
D/QSEECOMAPI: (17650): App is not loaded in QSEE
E/QSEECOMAPI: (17650): Error::Cannot open the file /vendor/firmware/keymaster/keymaster.mdt
E/QSEECOMAPI: (17650): Error::Loading image failed with ret = -1
I/cat ( 231): <4>[61453.835489] QSEECOM: qseecom_release: data: released = false, type = 1, data = 0xc666bc00
D/QSEECOMAPI: (17650): QSEECom_get_handle sb_length = 0x2000
D/QSEECOMAPI: (17650): App is not loaded in QSEE
E/QSEECOMAPI: (17650): Error::Cannot open the file /firmware/image/keymaste.mdt
E/QSEECOMAPI: (17650): Error::Loading image failed with ret = -1
E/QCOMKeyMaster(17650): Loading keymaster app failied
E/keystore(17650): could not open keymaster device in keystore (Operation not permitted)
E/keystore(17650): keystore keymaster could not be initialized; exiting
I/cat ( 231): <4>[61453.849101] QSEECOM: qseecom_release: data: released = false, type = 1, data = 0xc666bc00
E/GeckoConsole(17368): Content JS LOG at app://system.gaiamobile.org/js/wallpaper_manager.js:346 in debug: [WallpaperManager] new wallpaper size already validated
E/GeckoConsole(17368): Content JS LOG at app://system.gaiamobile.org/js/wallpaper_manager.js:346 in debug: [WallpaperManager] publishing wallpaperchange event
I/GeckoDump(17368): XXX FIXME : Got a mozContentEvent: inputmethod-update-layouts
I/GeckoDump(17368): XXX FIXME : Got a mozContentEvent: inputmethod-update-layouts
I/Gecko (17368): -*- WifiWorker component: 'tethering.wifi.enabled' is now false
I/Gecko (17368): -*- WifiWorker component: No changes for SETTINGS_WIFI_TETHERING_ENABLED flag. Nothing to do.
I/PowerManagerService(17368): Call to virtual nsresult mozilla::dom::power::PowerManagerService::PowerOff(). The JS stack is:
I/PowerManagerService(17368): 0 sm_actualPowerOff(isReboot = false) ["app://system.gaiamobile.org/js/sleep_menu.js":441]
I/PowerManagerService(17368): this = [object Object]
I/PowerManagerService(17368): 1 nextAnimation(e = [object AnimationEvent]) ["app://system.gaiamobile.org/js/sleep_menu.js":422]
I/PowerManagerService(17368): this = [object HTMLDivElement]
I/PowerManagerService(17368):
E/GeckoConsole(17368): [JavaScript Error: "IndexedDB UnknownErr: IDBDatabase.cpp:626"]
Reporter | ||
Comment 3•11 years ago
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Comment 4•11 years ago
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I added some logs to Gaia system app to understand how is power off started, will check results tomorrow.
Reporter | ||
Comment 6•11 years ago
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Comment 7•11 years ago
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According to attachment 8501490 [details], the shutdown is initiated from here:
http://lxr.mozilla.org/gaia/source/apps/system/js/battery_manager.js#29
which the battery level is 0, and the charging is false.
As the device is usb connected, at least the charging should be true, I'll take a look at this.
Comment 8•11 years ago
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We need to put console.trace() in https://github.com/mozilla-b2g/gaia/blob/master/apps/system/js/sleep_menu.js#L446 to see who is doing that poweroff.
But now it's only possible to be triggered by long press power button + click power off option in device menu.
Flags: needinfo?(alive)
Comment 9•11 years ago
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(In reply to Alive Kuo [:alive][NEEDINFO!] from comment #8)
> We need to put console.trace() in
> https://github.com/mozilla-b2g/gaia/blob/master/apps/system/js/sleep_menu.
> js#L446 to see who is doing that poweroff.
>
> But now it's only possible to be triggered by long press power button +
> click power off option in device menu.
Hmmm, looks like we may also get "batteryshutdown" as comment 7 described to trigger the shutdown, so this might also be a gecko issue.
Comment 10•11 years ago
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GonkHal.cpp reads battery level and charging from following files on Flame:
/sys/class/power_supply/battery/capacity,
/sys/class/power_supply/battery/status
Will add logs to check the readings, but bascially this tends to a Gonk issue as the values are passed to gecko/gaia directly.
Comment 11•11 years ago
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From battery logs, its level down to 0 and for some reason the device stop charging even it is usb connected, which then poweroff is triggered.
I have talked to Danny and there're some cases the device will stop charging, e.g., when the battery is overheat, but it's not something under our control.
Flags: needinfo?(kchang)
Comment 12•11 years ago
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Tapas,
Just curious if you had any input here or ever seen this issue on your side?
Flags: needinfo?(tkundu)
(In reply to bhavana bajaj [:bajaj] from comment #12)
> Tapas,
>
> Just curious if you had any input here or ever seen this issue on your side?
Could you please give us dmesg, logcat logs, output of |adb shell cat /d/ion/heaps/system|, |adb shell /sys/class/kgsl/kgsl/page_alloc|, |adb shell b2g-info| , |adb shell procrank| log when this happens ?
It would be great if you also point us to your gaia/gecok SHA1's , branch, device , available memory on your device (look into |adb shell cat /proc/meminfo| .
If you can provide a me good STR then I can reproduce this issue on my device and conclude faster. Otherwise I need your help for logs :)
Flags: needinfo?(tkundu) → needinfo?(bbajaj)
Comment 14•11 years ago
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Walter, first, please retest it to get log. Second, please use another battery to make sure the same situation is not happened. Thanks very much.
Flags: needinfo?(kchang) → needinfo?(wachen)
Reporter | ||
Comment 15•11 years ago
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I will set up it today.
However, it won't be issues of batteries unless 10~20 batteries are bad. I used around 10~20 devices every run, and it does reproduce in different devices everytime.
Reporter | ||
Comment 16•11 years ago
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I got some results waiting for Ting-Yu's helping.
Flags: needinfo?(wachen)
Reporter | ||
Updated•11 years ago
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Flags: needinfo?(tchou)
Reporter | ||
Comment 17•11 years ago
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sorry, I didn't see comment 11, Ting-yu already fetched the information.
Wesly, please also help us with this issue.
Flags: needinfo?(wehuang)
Reporter | ||
Updated•11 years ago
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Summary: [MTBF][B2G] Phone shutdown without reason → [MTBF][B2G] Phone shutdown due to high power consumption and chopped charging.
Comment 19•11 years ago
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Hi Youlong:
The charging behavior (comment#11) we observed looks strange to me, is that your design? Would you help check and clarify? Thank you.
@Walter:
As discussed with Ken yesterday, for mtbf test in the future please use at least v184 as this is the 1st base that includes QCT CS release. Thank you.
Flags: needinfo?(youlong.jiang)
Flags: needinfo?(wehuang)
Flags: needinfo?(wachen)
Updated•11 years ago
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Flags: needinfo?(bbajaj)
Comment 20•11 years ago
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(In reply to Wesly Huang from comment #19)
> Hi Youlong:
>
> The charging behavior (comment#11) we observed looks strange to me, is that
> your design? Would you help check and clarify? Thank you.
>
> @Walter:
>
> As discussed with Ken yesterday, for mtbf test in the future please use at
> least v184 as this is the 1st base that includes QCT CS release. Thank you.
Hi,all:
I am Xiaohui Ma, a T2M engineer on power manage subsystem. Analysis log from comment 11.
1 Battery capacity decreased continuously, battery is discharging. PC can drop about 500ma current as usual. Battery capacity can reduce down to 0, may phone consumed more than 500ma current, battery will discharge. You can get battery current value on running from a file /sys/class/power_supply/battery/current_now, positive value stands for discharg, negative value stands for charge.
2 Charge state will change lower than 3%, change times is more frequent more lower. May low capacity battery voltage leaded to IC charge module voltage no-stable.
Thanks.
Comment 21•11 years ago
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Based on comment 20, Walter, I guess the 1A USB connector you mentioned should be able to prevent device from stop charging.
Comment 22•11 years ago
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(In reply to Ting-Yu Chou [:ting] from comment #21)
> Based on comment 20, Walter, I guess the 1A USB connector you mentioned
> should be able to prevent device from stop charging.
Hi, Wesly Huang && Ting-Yu Chou:
How to reproduce this problem? Please tell me your test environment, software version and so on. If you meet this problem, can you give me more kernel log about charge and battery current value list in charge. My explain 1 is to tell you phone consume energy from battery and charger at the same time which leads to battery capacity decreasing. Explain 2nd may be relate to qualcomm.
Comment 23•11 years ago
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You can follow the steps on https://developer.mozilla.org/en-US/Firefox_OS/Platform/Automated_testing/MTBF_tests for running MTBF on the device. This is the command I use:
$ MTBF_CONF=conf/flame_v210.json MTBF_TIME=1d python mtbf.py --testvars=testvars.json --address=localhost:2828 tests/test_dummy_case.py
The test was done on a Flame 319MB with base image v180 and the latest v2.1.
Updated•11 years ago
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Updated•11 years ago
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Whiteboard: [mtbf]
Reporter | ||
Comment 24•11 years ago
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It is reproducible in v180 and v184(as for today).
It's harder to reproduce in v184, but still reproducible.
Flags: needinfo?(wachen)
Reporter | ||
Updated•11 years ago
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Flags: needinfo?(wachen)
Comment 25•11 years ago
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Hi Xiaohui:
Do you have update after trying Ting-Yu's procedure? What's the status now? Or have you get any comment from QCT?
BTW for
1. if a phone consume more than 500mA it's quite huge I think
2. it's also strange that charging become unstable if battery level is <3%.
Flags: needinfo?(xiaohui.ma)
Comment 26•11 years ago
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(In reply to Wesly Huang from comment #25)
> Hi Xiaohui:
>
> Do you have update after trying Ting-Yu's procedure? What's the status now?
> Or have you get any comment from QCT?
>
> BTW for
>
> 1. if a phone consume more than 500mA it's quite huge I think
> 2. it's also strange that charging become unstable if battery level is <3%.
I am setting up MTBF test environment to reprduce thi bug existing some problems beause of network.
Flags: needinfo?(xiaohui.ma)
Comment 27•11 years ago
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Thanks Xiaohui's update, then pls keep letting us know the progress, thank you.
Flags: needinfo?(xiaohui.ma)
Reporter | ||
Comment 28•11 years ago
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Please let us know if you have any difficulties on setting up MTBF environment.
Comment 29•11 years ago
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Hi, Wesly Huang:
Can you test in your envirment to speed up solving it? We meet some problems in setting up test envirment. We need get these infos in whole test process.
battery status: sys/class/power_supply/battery/status
battery current: sys/class/power_supply/battery/current_now
positve value: discharging, negative value:charging
Then we can anaysis log. Thanks.
Flags: needinfo?(xiaohui.ma)
Comment 30•11 years ago
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Hi Walter:
Would you either help on the log, or support Xiaohui for their test environment setup? Thanks.
@Xiaohui: would you let us know more about the issue for your environment setup? Thanks.
Flags: needinfo?(xiaohui.ma)
Comment 31•11 years ago
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Hi, Wesly:
I give you and Wakter a email about mozilla test environment. Please help to invest it. Thanks.
Flags: needinfo?(xiaohui.ma)
Comment 32•11 years ago
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Hi, Wesly && Walter:
I ask my colleague to deal with test environment problem. Can you supply log on comment 29. Many thanks.
Comment 33•11 years ago
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Dears -
about this issue, we just can ensure status of sleep power consumption and charging logic is normal. if related to third app or auto test module import, we won't follow this situation, in the cause this is not under our control.
tks.
Flags: needinfo?(youlong.jiang)
Comment 34•11 years ago
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(In reply to youlong.jiang from comment #33)
> Dears -
>
> about this issue, we just can ensure status of sleep power consumption and
> charging logic is normal. if related to third app or auto test module
> import, we won't follow this situation, in the cause this is not under our
> control.
>
> tks.
we'll arrange a pressure test for charging under battery lower than 3% and check if exist stopping charging status, and step forward per test result.
tks.
Reporter | ||
Comment 35•11 years ago
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We found an interesting result from powertool of mozilla.
If we keep charging our phone, the charging level would go down gradually. We estimate that it charges 1mA less per 10~20 seconds.
Reporter | ||
Comment 36•11 years ago
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Hi, what's the status of this bug now?
Reporter | ||
Updated•11 years ago
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Flags: needinfo?(youlong.jiang)
Comment 37•11 years ago
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(In reply to Walter Chen[:ypwalter][:wachen] from comment #36)
> Hi, what's the status of this bug now?
hi walter -
could you pls share the v2.1 image version to us and we'll try to repro this problem in MTBF env.
tks.
Flags: needinfo?(youlong.jiang)
Updated•11 years ago
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Flags: needinfo?(wachen)
Comment 38•11 years ago
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hi Walter: they now setup the env. to repro. this issue, would you help share a SW for them to do it? Tks.
Flags: needinfo?(wachen)
Reporter | ||
Comment 39•11 years ago
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Hi, Wesly,
I think any v2.1 image should be fine. The date of the build is not the main concern. I heard from one QA that partners can build v2.1 image themselves.
Hi, youlong,
Please build or use any current v2.1 build (engineer build plz)
Flags: needinfo?(wachen)
Comment 40•11 years ago
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(In reply to Walter Chen[:ypwalter][:wachen] from comment #39)
> Hi, Wesly,
>
> I think any v2.1 image should be fine. The date of the build is not the main
> concern. I heard from one QA that partners can build v2.1 image themselves.
>
> Hi, youlong,
>
> Please build or use any current v2.1 build (engineer build plz)
hi wesly, walter -
we don't have v2.1 code and build branch, could you pls share image to us directly that if you have no any other concern problem.
tks.
Flags: needinfo?(wehuang)
Comment 41•11 years ago
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Hi Youlong, pls follow the mail we sent you for instructions to get & flash SW, then let us know if any problem/support needed. Thanks.
Flags: needinfo?(wehuang) → needinfo?(youlong.jiang)
Comment 42•11 years ago
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(In reply to Wesly Huang from comment #41)
> Hi Youlong, pls follow the mail we sent you for instructions to get & flash
> SW, then let us know if any problem/support needed. Thanks.
hi wesly -
as mail mentioned, after flash related gaia/gecko version and run mtbf in our env, crash error, so pls help to analysis.
tks.
Flags: needinfo?(youlong.jiang)
Reporter | ||
Comment 43•11 years ago
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Please redo the test again with previous mentioned settings.
Also:
請將test_dummy_case.py內time.sleep(120)請降低為time.sleep(15)或time.sleep(20)避免手機充電
Reporter | ||
Comment 44•11 years ago
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There are phone dying everyday. From v2.0 to v2.2, we saw a lot of similar reactions. I am going to keep this bug open all the way. Also, I will try to report the status of our lab daily.
Reporter | ||
Updated•11 years ago
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blocking-b2g: --- → 2.2?
Reporter | ||
Comment 45•11 years ago
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There were 9 phones (out of 40) ran out of battery/power over the weekends
Comment 46•11 years ago
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Hi Guys,
I'd like to share some experience on this kind of shutdown case. There are some possible reason to let device shutdown, I listed as following:
1. The basic one is charging current less than power consumption, there are some cases:
- a. In flame, the idle screen on current is 300mA, so I think it's easy to exceed 500mA in MTBF test. Device will be shutdown if you just connect USB cable for charging.
- b. With AC charger, there is chance to cause charging current less than power consumption. When battery temperature is higher then a threshold, thermal daemon will be enable and try to limit the charging current. Further, charging will be stopped.
2. Other cases to enable protected mechanism:
- a. temperature CPU/battery is higher than a threshold, shutdown will be triggered.
- b. With suddenly big current (2A or more), battery voltage will be dropped and cause device shutdown.
3. Maybe there is something wrong on battery algorithm. In this case, we might need more battery log to analyse.
Reporter | ||
Comment 47•11 years ago
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Hi, Danny,
Thanks. I have some feedback for you.
1. The phone just sit there and died.
2. We have lots of logs that you can track back to see if there is any useful one. I think mozilla's (our) responsibility is done. I believe that TCL should be taking care for this.
BTW, there are 10 phones found dead today again without running tests. It just sat there and died after we run the tests.
Reporter | ||
Comment 48•11 years ago
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[Tracking Requested - why for this release]:
[Blocking Requested - why for this release]:
Reporter | ||
Comment 49•11 years ago
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There are 3 phones found dead today (run out of battery).
STR: put the phone there without anything
Flags: needinfo?(bbajaj)
Reporter | ||
Comment 50•11 years ago
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Another 5 phones dead just sitting there again today.
Comment 51•11 years ago
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I've emailed sku/danny, hoping they are able to look..
Flags: needinfo?(bbajaj)
Comment 52•11 years ago
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After discussion with Walter, suspected it might be related to charging/cable detection in driver.
We will measure the power consumption and check battery status when issue happen.
Moreover, Walter will help to setup MTBF test with USB cable of nexus-4/5.
Reporter | ||
Updated•11 years ago
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Flags: needinfo?(wachen)
Reporter | ||
Comment 53•11 years ago
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Helping with Danny on the power tests. Also, another 10 phones dead today.
Flags: needinfo?(wachen)
Reporter | ||
Comment 54•11 years ago
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Testing was blocked by bug 1122119. We will try to restart it in an older build tomorrow.
However, We do need some tools for ram dump. Does the partner have such tools?
Flags: needinfo?(youlong.jiang)
Flags: needinfo?(bbajaj)
Comment 55•11 years ago
|
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Update more information of this test.
In the test, we met white screen issue and it should be one of bugs to cause power off.
With power monitor, we saw the power consumption is ~260mA and it's stable.
I think it's device hang in white screen without adb connected, then consume 260mA till out of battery.
I have two questions as following:
1. When system hang, watchdog should be trigger and try to restart device, but I didn't see it. Does partner disable watchdog as default?
2. In this case, we cannot get more information by adb, so we might need enable ramdump mechanism to get kernel message for analysis, could we enable it?
Reporter | ||
Comment 56•11 years ago
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There were 4 phones dead yesterday, and 9 phones today. There must be some issues...
Comment 57•11 years ago
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wesly, can you please help folow-up on this based on Danny's recent comments ?
Flags: needinfo?(bbajaj) → needinfo?(wehuang)
Comment 58•11 years ago
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Hu Youlong:
As discussed in phone, would you help check this issue again, and reply the questions in comment#46, comment#54, and comment#55? After that I might arrange a phone discussion with your team and Danny if needed.
Flags: needinfo?(wehuang)
Comment 59•11 years ago
|
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(In reply to Danny Liang [:dliang] from comment #46)
> Hi Guys,
> I'd like to share some experience on this kind of shutdown case. There are
> some possible reason to let device shutdown, I listed as following:
> 1. The basic one is charging current less than power consumption, there are
> some cases:
> - a. In flame, the idle screen on current is 300mA, so I think it's easy
> to exceed 500mA in MTBF test. Device will be shutdown if you just connect
> USB cable for charging.
> - b. With AC charger, there is chance to cause charging current less than
> power consumption. When battery temperature is higher then a threshold,
> thermal daemon will be enable and try to limit the charging current.
> Further, charging will be stopped.
> 2. Other cases to enable protected mechanism:
> - a. temperature CPU/battery is higher than a threshold, shutdown will be
> triggered.
> - b. With suddenly big current (2A or more), battery voltage will be
> dropped and cause device shutdown.
> 3. Maybe there is something wrong on battery algorithm. In this case, we
> might need more battery log to analyse.
hi Danny -
for your point#1, we've tested per MTBF env and not found charging current less than power consumption, can not reproduce this issue. also I think we could double check current under idle mode.
point#2, if shutdown triggered by high temperature of CPU/Battery, in my opinion, battery should not be run out when you check. but no more power left.
point#3, "battery algorithm" you mentioned here, er, I didn't get your meaning. how we check the status. if so, what result it would bring to. I could loop our engineer to check this point with you.
tks.
Flags: needinfo?(youlong.jiang)
Comment 60•11 years ago
|
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(In reply to Walter Chen[:ypwalter][:wachen] from comment #54)
> Testing was blocked by bug 1122119. We will try to restart it in an older
> build tomorrow.
>
> However, We do need some tools for ram dump. Does the partner have such
> tools?
hi Walter -
usually, we'll use QPST Configuration tool for memory dump, but it's not feasible for you with license concern.
But I think you could try to get dump info from SD card. this function is supported in Qcom base, just need to enable some switches. I can help to check with my guys for this problem.
tks.
Comment 61•11 years ago
|
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(In reply to Danny Liang [:dliang] from comment #55)
> Update more information of this test.
> In the test, we met white screen issue and it should be one of bugs to cause
> power off.
> With power monitor, we saw the power consumption is ~260mA and it's stable.
> I think it's device hang in white screen without adb connected, then consume
> 260mA till out of battery.
>
> I have two questions as following:
> 1. When system hang, watchdog should be trigger and try to restart device,
> but I didn't see it. Does partner disable watchdog as default?
> 2. In this case, we cannot get more information by adb, so we might need
> enable ramdump mechanism to get kernel message for analysis, could we enable
> it?
hi Danny -
on msm8x10 platform, if AP system crash, watchdog would work and reboot phone. from your description, I think it may step into memory dump mode. then this is point#2. how to get this part info. pls refer to #60.
tks.
Comment 63•11 years ago
|
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(In reply to youlong.jiang from comment #60)
> (In reply to Walter Chen[:ypwalter][:wachen] from comment #54)
> > Testing was blocked by bug 1122119. We will try to restart it in an older
> > build tomorrow.
> >
> > However, We do need some tools for ram dump. Does the partner have such
> > tools?
>
> hi Walter -
>
> usually, we'll use QPST Configuration tool for memory dump, but it's not
> feasible for you with license concern.
>
> But I think you could try to get dump info from SD card. this function is
> supported in Qcom base, just need to enable some switches. I can help to
> check with my guys for this problem.
>
> tks.
hi Danny -
pls take following steps to dump info to SD card.
#adb shell
#cd storage/sdcard1
#mkdir ram_dump
#touch rdcookie.txt
log saved in storage/sdcard1/1/
file list:
CODERAM.BIN, DDRCS0.BIN, LPM.BIN, OCIMEM.BIN,PMIC_RTC.BIN,load.cmm, DATARAM.BIN,DDRCS1.BIN,MSGRAM.BIN,PMIC_PON.BIN, RST_STAT.BIN rawdump.bin
pls feel free to contact me if have any problem.
tks.
blocking-b2g: 2.2+ → 2.2?
Comment 64•11 years ago
|
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(In reply to youlong.jiang from comment #60)
> (In reply to Walter Chen[:ypwalter][:wachen] from comment #54)
> > Testing was blocked by bug 1122119. We will try to restart it in an older
> > build tomorrow.
> >
> > However, We do need some tools for ram dump. Does the partner have such
> > tools?
>
> hi Walter -
>
> usually, we'll use QPST Configuration tool for memory dump, but it's not
> feasible for you with license concern.
>
> But I think you could try to get dump info from SD card. this function is
> supported in Qcom base, just need to enable some switches. I can help to
> check with my guys for this problem.
>
> tks.
Dears -
sorry for misleading. QPST should not be limited by license. I think you could download it from qcom official web interface. pls also have a try.
tks.
Comment 65•11 years ago
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walter are you still experiencing this ? Looks like T2M is not able to repro this and needs more data from our side if we are able to repro. Can you follow-up ? I am hesitant to block on this till we have more information as this is not particular to 2.2
blocking-b2g: 2.2? → -
Updated•11 years ago
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Flags: needinfo?(wachen)
Reporter | ||
Comment 66•11 years ago
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I see no less devices with such issues, but it doesn't mean that the problems just went away without any fixes... Also, we are not able to run more time all the way until the phone have such issue.
Flags: needinfo?(wachen)
Comment 67•10 years ago
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Triage: not reproducible, remove from radar.
Status: NEW → RESOLVED
Closed: 10 years ago
Resolution: --- → WORKSFORME
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Description
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